An automation is not replying
The eight causes, in the order they usually turn out to be.
Work down this list. One of these is nearly always it.
- It is a draft, or switched off. An automation needs to be live and switched on.
- Another automation answered. Only one replies to each comment; yours will show as skipped. See Only one automation replies.
- Exact mode. Exact requires the whole comment to be your keyword. Use Contains instead.
- An exclude keyword matched somewhere in the comment.
- Wrong post. The automation watches specific posts and this was not one of them.
- Out of quota. Check Usage and limits. Only the exhausted allowance stops.
- Instagram refused it. Usually a closed messaging window, or a comment that already had its one DM.
- Your Instagram account is disconnected. You would have been emailed. See Staying connected.
It replied publicly but sent no DM
- The follow gate is on and they have not confirmed they follow you. This is by far the most common reason.
- Your message allowance is exhausted while comment replies remain.
- That comment already received its one private reply.
It replied to someone it should not have
A catch-all automation answers anything nothing more specific claimed. Add an exclude keyword, narrow it to specific posts, or block that contact.